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Blow Garden’s Terms & Conditions

PAYMENT POLICY

We are a cash-free salon. Please ensure you have a valid card for payment.​

CANCELLATION/NO SHOW POLICY SUMMARY

• A valid payment card is required to secure your booking. Card details are collected once and stored securely in accordance with GDPR and applicable payment security standards via our booking system Fresha.

• Payments for services will be taken as normal during your appointment. Your card will only be charged in line with this cancellation policy.

• Appointment changes and rescheduling requests are subject to availability - changes cannot be under 48hours.

• We require a minimum of 48 hours' notice for cancellations or appointment changes.

• Cancellations made with less than 48 hours' notice will incur a 100% cancellation fee (the full appointment total), which will be charged automatically to the card held on file.

• You are required to pay a non-refundable holding fee for your appointment - 50% of appointment value. This is not refundable.

• Failure to attend your appointment (no-show) will result in the full appointment cost being charged automatically.

• If you arrive late, we may need to modify or shorten your service to avoid impacting subsequent appointments. In some cases, your appointment may be adjusted to a dry style or alternative service where appropriate.

• If you arrive 10 minutes after your appointment time we may not be able to complete the appointment. Our staff remain the right to refuse to carry out late appointments in order to stop the disruption of their schedule. You will be liable for 100% of the appointment value. If you are a Petal Club member you will forfeit an appointment.

• Rudeness to our staff is not tolerated. You will be refused service.

Bundle Members

• Bundle members: appointments are subject to the same cancellation and attendance policy.

• Repeated late cancellations or no-shows may result in restrictions on future bookings or membership benefits.